When your employees question your policies or act in unexpected ways, it's best to ask "Why?" before simply reacting or saying "Because I said so." This post explains the reason.
The Big Picture Consulting is transitioning to My HR Guy! We're your entire team of HR experts, helping HR Guy to keep your business compliant and bring you peace of mind.
This essential guide details what to include in your company's holiday policy to keep the season bright: the 6 holidays you should offer, fair on-call scheduling, how to pay, rules for weekends, and how to stop "sick day" abuse.
To be blunt: your technicians NEED to appropriately track their hours, no matter what type of compensation plan they're on. And your brand (and possibly your bottom line!) is at risk if they don't. This is one rule you need to strictly enforce...

We’re not a generic HR firm. We’re built for service companies with crews, callouts, overtime challenges, and fast-moving schedules. You get practical HR support that fits the real world, not corporate templates.
The HR Guy – HR Support for Service Businesses